Swiss WorldCargo has introduced a new digital claims submission platform, allowing customers to file pre-claims and formal claims directly through its website, swissworldcargo.com.
The move marks a significant step in the airfreight division’s broader digital transformation strategy, aimed at improving service speed, transparency, and user convenience.
Previously reliant on email-based communications, the updated system replaces manual processes with an intuitive online interface, streamlining the experience for customers and internal teams alike.
From Inbox to Interface
Effective immediately, customers can now access a dedicated online form at any time to initiate claims.
The platform is available 24/7, and provides users with instant confirmation once a submission is completed—eliminating uncertainty and delays associated with traditional email correspondence.
The new process not only simplifies the submission journey but also improves accuracy by guiding users through each required field, ensuring that all relevant information is provided at the outset.
A Smoother Claims Journey
Swiss WorldCargo says the change is more than just a functional upgrade—it reflects a commitment to offering customer-centric, digitally enhanced services in line with modern logistics demands.
“What happens after submission hasn’t changed,” the company said in a statement. “Our experienced Cargo Claims Team continues to manage all requests centrally, ensuring the same reliable service our customers have come to expect. If more details are needed, our team will follow up directly—just as before.”
The update is part of Swiss WorldCargo’s continued efforts to optimise its digital infrastructure while maintaining a strong focus on service quality and operational reliability across its global airfreight network.