Menzies Aviation has launched Quick Pay, a new payment capability within its Menzies Aviation Cargo Handling (MACH) customer portal, designed to simplify cargo payments and accelerate cargo release.
Developed in partnership with PayCargo, Quick Pay allows cargo customers to view charges associated with an Air Waybill (AWB) and make payments directly through PayCargo using either an existing account or guest checkout.
The new functionality reduces manual payment steps and removes the need for customers to set up an account before completing a transaction, helping streamline one of the most time-sensitive stages of the air cargo process.
Quick Pay is the latest addition to the MACH customer portal, which gives customers greater visibility and control across their cargo journey.
Alongside payment functionality, MACH enables customers to track shipments using an AWB reference and access information on Menzies Aviation’s global cargo network.
Since launching in 2023, MACH has been deployed across 49 airports and has processed more than 1.6 million air waybills.
Menzies Aviation said it plans to continue expanding the platform with additional digital capabilities aimed at simplifying the customer experience, improving shipment visibility and supporting more efficient cargo operations across its global network.
Rory Fidler, SVP Cargo Technology at Menzies Aviation, said Quick Pay represents another step in the development of MACH and the company’s wider digital transformation strategy.
“The launch of Quick Pay is an important step in the evolution of the MACH customer portal and supports our wider digital transformation journey.
“By working with PayCargo, we are making it quicker and easier for customers to complete payments, helping reduce friction, improve visibility and keep cargo moving.”
Cargo payment processes have traditionally relied on manual workflows and account setup requirements, which can create delays in cargo release.
Quick Pay enables customers to view outstanding charges, review payment information and complete transactions through PayCargo in a more streamlined and secure process.
Eduardo Del Riego, Global CEO at PayCargo, said: “Speed and certainty are critical in air cargo, and payments should never be the reason cargo is delayed.
“We’re proud to partner with Menzies Aviation to give their customers a simpler way to complete payments and accelerate cargo release.
“Together, we’re continuing to digitise the air cargo payment experience and help move cargo more efficiently around the world.”