Vietnam Airlines has appointed ECS Group as its cargo General Sales and Services Agent (GSSA) in South Korea, reinforcing its commitment to expanding cargo revenues and enhancing customer service in one of its most important international markets.
The agreement covers comprehensive cargo representation, including sales development, capacity management, operational supervision, digital services and customer support.
ECS Group will manage both general cargo and specialised cargo products, supporting Vietnam Airlines’ growing network and capacity between Korea, Vietnam and beyond.
South Korea ranks among the top three cargo markets across the Vietnam Airlines network and plays a critical role in the carrier’s international growth strategy.
The partnership is expected to capitalise on increasing trade flows across Asia, as Vietnam continues to strengthen its role as a regional manufacturing and export hub, generating strong demand for shipments of electronics, semiconductors, automotive components, perishables, pharmaceuticals and e-commerce products.
Jean Ceccaldi, Chief Executive Officer of ECS Group, said: “ECS Group presented a compelling business plan centred on revenue optimisation, supported by dedicated Vietnam Airlines teams in Incheon and Busan and backed by advanced digital capabilities.
“We are proud to strengthen our partnership with Vietnam Airlines and to bring the expertise, sales reach and CargoTech-powered digital ecosystem that have already delivered successful results in other markets.”