DHL Aviation, the aviation division of DHL Express, has officially unveiled Xcelerate, its new premium fast-track cargo product, tailored to meet the growing global demand for expedited, high-priority air freight solutions.
Xcelerate is designed to provide guaranteed capacity, priority handling, and the fastest available transit times for urgent airport-to-airport shipments. The product has been created in direct response to evolving customer expectations and is ideal for freight forwarders and major shippers requiring reliable, last-minute logistics support.
Ingrid Raj, Global Head of Aviation Commercial, DHL Express, stated:
“We are excited to now offer our cargo customers a premium option similar to the experience offered to passengers by certain airlines. This ‘must-fly’ offering has been developed based on customer feedback and the collaboration of various departments.”
Key Features of DHL Xcelerate:
- Immediate Booking Confirmations: Ensures swift access to guaranteed services, even for late bookings.
- High Loading Priority: Late cargo acceptance possible, with priority access close to flight departure.
- Guaranteed Capacity: Confirmed uplift availability, subject to last-minute demand.
- Priority Release at Destination: “Last-in, first-out” recovery ensures minimal wait time for cargo retrieval.
- Dedicated Customer Service: Proactive, end-to-end shipment oversight with real-time email notifications and personalized support.
Paul Ennis, VP Global Operations, DHL Aviation, added:
“With the introduction of Xcelerate, we are further living up to our customer promise of ‘Excellence, Simply Delivered.’ This solution offers the highest levels of flexibility, visibility, and priority for time-sensitive cargo.”
With Xcelerate, DHL Aviation elevates its international air cargo product offering to new standards of efficiency and responsiveness—delivering a seamless and premium experience for customers seeking fast, flexible, and reliable cargo solutions.